Wednesday, April 12, 2006

Restaurant etiquette...


So there are a few things that I have learned since starting my job in the ever so frustrating service industry. Mainly, I have learned that most people have no idea whatsoever how to behave when eating out at a restaurant. Now, I know you're thinking that it's only common sense to treat your server/host/whatever with politeness and manners, but in reality, it's astounding how badly people can be treated that work at restaurants. For example, I have noticed that although we live in the South and are supposed to exhibit so-called "southern charm," when it comes to eating out, most people seem to have a mental lapse and forget the words "Thank you" or "Please." Yes, I know I shouldn't have too much to say about it all, basically because I'm not technically a server yet, but let me tell you, hosting is probably harder than serving in some cases. A) I get paid minimum wage, B) I have to deal with cranky customers who believe that I should be able to seat them right as they walk in the door and ask me five million times where they are on the list (with approximately 30 seconds between each visit to the host stand), and C) I have to deal with the backlash from servers when I have seated their tables when they weren't ready. I know this is starting to sound like I'm whining, but actually, the point of this whole post is to bring knowledge to the few people who actually might read my mindless blog. For those of you who do, I'm not speaking to you necessarily. This is just a general just-so-you-know post. Anyway, here are a few pointers to remember when eating out:
1) Remember the manners that your mama taught you....you wouldn't want to disappoint her
now would you?
2) Don't forget that your server is making approximately $2.13 an hour...tips are necessary
for survival. (On a side note, I have heard from several servers that the worst day to wait
tables is on Sunday for the church crowd....they are demanding, rude, and tip
horribly...hmmmI see something wrong with that picture. Anyone agree?)
3) Finally, patience is a virtue. Don't freak out if you don't get the table with the parking lot
view, your hamburger wasn't cooked how you wanted, you have no mayonnaise at your
table, the server tripped and spilled some water on you, etc. Everyone makes mistakes,
and honestly, in the grand scheme, is it really that big a deal?
Anyway, that's about it for today. Hope everyone has enjoyed this compelling post.

4 comments:

Jamin said...

I have heard the same thing about Sunday's and what's is worse is if a bunch of church teens go out to eat, most of the time they don't even tip. I knwo I have left several $20 tips to cover their butts and not make me look bad.

My rule is if you don't have money to tip, then don't eat out.

On the other hand though servers shouldn't expect tips, but should earn them. Like that nice lady at the O'charleys who brought me a take home box of yeast rolls, because she knew I liked them. MMMM they were good and she got a $10 tip on a $7 meal!

Springs1 said...

"Everyone makes mistakes,
and honestly, in the grand scheme, is it really that big a deal?"

YES, it IS A VERY, VERY, VERY BIG DEAL! BRING THE FOOD CORRECT TO ME AS FAR AS WHAT YOU CAN SEE! If you see something is missing by taking the EFFORT TO *REREAD* the order you wrote down BEFORE taking it to me, then you won't look like an idiot bringing me the food with the missing condiment or item.

http://www.mtsusidelines.com/media/paper202/news/2003/10/01/Opinions/Tips-Are.Earned.Rewards.Not.An.Ordained.Right-508957.shtml?norewrite&sourcedomain=www.mtsusidelines.com

“Never, ever take food out that is incorrectly done (I had a waitress rip me a new one for something I goofed up on as a cook and she demanded I fix it then and there - and she was right and I learned). Explain about and apologize for the delay.”

Basically, this is a cook that had a VERY SMART waitress tell the cook basically that: “YOU MADE A MISTAKE, FIX IT BEFORE I BRING OUT THE FOOD WRONG.” So it’s NOT ALWAYS the cook that prepared the food wrong if you took the order and bring out the order wrong. It’s the LAST PERSON who sees the food as long as the ticket was printed correctly as far as if it’s a food runner and if it’s the same server, the same server should compare what they wrote down to the plate of food BEFORE taking it to the customer wrong. I am NOT talking about pickles or burrito fillings that the server CAN’T see without touching the food. I am ONLY talking about things the server can actually SEE is wrong with the food or missing.

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